Advanced Diploma → Hotel and Restaurant Management (AdvDip)

(Date: April | Duration: 1 Month) Front Office Operations and Management (04)


Description
This module aims to develop the student's understanding of the Front Office Operations of
a hotel and the relevant components surrounding it. It introduces the systems, procedures and
equipment used to manage and sell hotel accommodation, thereby providing students with the
knowledge, skills and competencies required to work at an operational level within the rooms
division area of a hotel.


COURSE OBJECTIVES

• Learn about overflow of front office operations and management
• Understand the systems, procedures and equipment used to manage
hotel accommodation


COURSE OUTCOMES

• Describe and apply appropriate customer care and personal presentation
procedures within front office operations
• Create guest profiles and reservations using a Property Management System (PMS)
• Review the importance of communication with other sections within the hotel operation
• Outline the principles of revenue and financial control as they apply to the front office
department
• Explain the law relating to the front office department operations

Module Date: April

Content
  • Section 1 (Week 1)
  • Live Video Class Week 1 (Pt.1./4) - Front Office Operations and Management
  • Live Video Class Week 1 (Pt.2/4) - Front Office Operations and Management
  • Live Video Class Week 1 (Pt.3/4) - Front Office Operations and Management
  • Live Video Class Week 1 (Pt.4/4) - Front Office Operations and Management
  • Quiz Week 1
  • Section 2 (week 2)
  • Live Video Class Week 2 (Pt.1/3) - Front Office Operations and Management
  • Live Video Class Week 2 (Pt.2/3) - Front Office Operations and Management
  • Live Video Class Week 2 (Pt.3/3) - Front Office Operations and Management
  • Quiz Week 2
  • Section 3 (Week 3)
  • Live Video Class Week 3 (Pt. 1/4) - Front Office Operations and Management
  • Live Video Class Week 3 (Pt.2/4) - Front Office Operations and Management
  • Live Video Class Week 3 (Pt.3/4) - Front Office Operations and Management
  • Live Video Class Week 3 (Pt.4/4) - Front Office Operations and Management
  • Video Conference Class April 2020 Week 3 Front Office Operations and Management
  • Quiz Week 3
  • Section 4 (week 4)
  • Live Video Class Week 4 (Pt. 1/4) - Front Office Operations and Management
  • Live Video Class Week 4 (Pt. 2/4) - Front Office Operations and Management
  • Live Video Class Week 4 (Pt. 3/4) - Front Office Operations and Management
  • Live Video Class Week 4 (Pt. 4/4) - Front Office Operations and Management
  • Video Conference Class April 2020 Week 4
  • Live Q&A Session 29 April 9PM 2020 - Front Office Operations&Management Week 4
  • Live Q&A Session 1 May 9PM 2020 - Front Office Operations and Management Week 4
  • Quiz Week 4
  • Section 5 (Materials and Assignment)
  • Slide 1 - Front Office Management 01.pptx
  • Slide 2 - Front Office Management 02.pptx
  • Slide 3 - Front Office Management 03.pptx
  • Slide 4 - Front Office Operations and Management slides.pdf
  • Video - Front Office Short Introduction
  • Extra Quiz
  • Reflections
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever