Hotel and Restaurant Management

BUSINESS COMMUNICATIONS


Description

Communication is the key essential for effective management today hence executive needs to
be equipped with the right communication skills and tools. This skill shall provide them
with the tools for effective communication at workplace. There is a saying "If you can't tell
you can't sell" which applies not only for organizations but also individuals. This
module is design to provide participants with the skills and knowledge on importance of
communication at workplace.

COURSE OBJECTIVES

• To deal and work with others more effectively

• To Identify tools for effective communication

• Describe reasons for conflict, resolving conflicts Know & understand techniques for
receiving and giving feedback

COURSE OUTCOMES

• Deal and work with others more effectively

• Identify tools for effective communication

• Describe reasons for conflict, resolving conflicts

• Know & understand techniques for receiving and giving feedback

Content
  • Business Communication.pptx
  • Slides - Business Communication.ppt
  • Slides - Introduction to Effective Communication.ppt
  • The importance of good conversation and how to have it
  • The listening bias
  • testers 123
Completion rules
  • All units must be completed